axie88 Privacy Policy

1. Introduction

axie88 ("axie88," "we," "us," or "our") operates the online gaming platform accessible at axie88.net (the "Platform"). We are committed to protecting the privacy and personal data of all users, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy ("Policy") describes how axie88 collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Policy applies to all personal data collected through the axie88 website, mobile platform, customer support channels, and any other services we provide. By registering an account or using the axie88 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the axie88 Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

axie88 collects the following categories of personal data from players and Platform users:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's licence number)

2.2 Financial Data

• GCash or Maya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawals
• Deposit and withdrawal transaction history
• Account balance and bonus balance information

2.3 Gaming & Activity Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion participation records
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Customer support interaction records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Login timestamps and session identifiers
• Cookie and tracking technology data (see Section 7)

3. How We Collect Your Data

axie88 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment transaction data from GCash, Maya, BPI, BDO, Metrobank, and other payment processors.

4. How We Use Your Personal Data

axie88 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your axie88 player account.
• Identity verification: To verify your age (21+) and identity in compliance with KYC requirements and applicable Philippine regulations.
• Payment processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other approved payment methods.
• Game delivery: To provide access to casino games, slots, bingo, fishing games, and other Platform features.
• Promotions & bonuses: To administer bonuses, promotions, and loyalty programmes for eligible players.
• Customer support: To respond to your enquiries, complaints, and support requests.
• Legal & regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine laws.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised access.
• Responsible gaming: To monitor gaming behaviour and administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyse usage patterns and improve the axie88 Platform, user experience, and game offerings.
• Marketing communications: To send you promotional offers, news, and updates about axie88 — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

5. Legal Basis for Processing

axie88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our contract with you — including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR requirements.
• Legitimate interests: Processing for fraud prevention, security, responsible gaming monitoring, and Platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

axie88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other payment service providers to process your deposits and withdrawals.
• KYC & identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with regulatory requirements.
• AML & fraud screening providers: Compliance technology partners that help us detect and prevent money laundering and fraudulent activity.
• Game software providers: Third-party game developers and studios whose games are hosted on the axie88 Platform, to the extent necessary for game delivery and dispute resolution.
• IT & hosting providers: Cloud infrastructure and technology service providers that support the operation of the axie88 Platform.
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies where disclosure is required by a valid legal order, court order, or to protect the rights and safety of axie88 or others.

All third-party service providers who process personal data on behalf of axie88 are required to do so under appropriate data processing agreements and are prohibited from using your data for any purpose other than providing services to axie88.

7. Cookies & Tracking Technologies

axie88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the axie88 website.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the axie88 Platform, including your ability to log in and play games. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

axie88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active accounts: Personal data is retained for the duration of your account relationship with axie88.
• Closed accounts: Following account closure, axie88 retains identity, financial, and transaction records for a minimum of five (5) years in compliance with AML regulations and PAGCOR requirements.
• Self-excluded players: Records of self-exclusion are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration in violation of the exclusion.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.
• Technical logs: Server and access logs are typically retained for up to twelve (12) months for security and fraud investigation purposes.

When personal data is no longer required, axie88 will securely delete or anonymise it in accordance with our internal data retention procedures.

9. Data Security

axie88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, loss, or destruction, including:

• SSL/TLS encryption for all data transmitted between your device and the axie88 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorised axie88 personnel can access personal data, on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data privacy and security obligations under Philippine law.

While axie88 employs industry-standard security practices, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, axie88 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

You are also responsible for keeping your axie88 login credentials confidential. Do not share your username or password with anyone. If you suspect unauthorised access to your account, contact axie88 support immediately.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by axie88:

• Right to be informed: You have the right to know what personal data axie88 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data axie88 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal grounds.
• Right to data portability: Where technically feasible, you may request that axie88 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe axie88 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the axie88 Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with applicable law. We may need to verify your identity before processing your request.

11. Children's Privacy and Age Restriction

The axie88 Platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling in the Philippines. axie88 does not knowingly collect personal data from individuals under the age of 21.

During registration, axie88 requires all players to confirm their date of birth and submit to identity verification. If axie88 discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the payment source.

If you are a parent or guardian and believe that a minor has registered an account with axie88, please contact our support team immediately at [email protected] so we can take prompt action.

12. Third-Party Links and Services

The axie88 Platform may contain references to third-party payment services such as GCash and Maya. When you interact with these third-party services, their own privacy policies and terms apply. axie88 is not responsible for the privacy practices or content of any third-party services.

axie88 encourages you to review the privacy policies of any third-party services you use in connection with your axie88 account, particularly your chosen payment provider, before sharing personal information with them.

13. Changes to This Privacy Policy

axie88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, axie88 will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how axie88 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way axie88 handles your personal data, please contact our designated Data Privacy Officer (DPO):

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.