axie88 Frequently Asked Questions

axie88 requires a valid Philippine government-issued ID for identity and age verification. Accepted documents include: Philippine Passport, UMID (Unified Multi-Purpose ID), SSS ID, PhilHealth ID, Voter's ID, Driver's Licence, and PRC ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). Verification is typically completed within 24 hours on business days.

On the axie88 login page, click "Forgot Password." Enter the email address linked to your account and axie88 will send you a password reset link. Check your inbox (and spam folder) for the email. Click the link, enter your new password, and confirm it. If you no longer have access to your registered email, contact axie88 support at [email protected] for further assistance.

No. axie88 strictly allows only one account per player. Creating multiple accounts (also known as multi-accounting) is a violation of axie88's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact axie88 support immediately to resolve the issue.

Log in to your axie88 account and navigate to Account Settings. You can update your contact number, email address, and communication preferences from there. Note that your full legal name and date of birth cannot be changed after verification, as these are tied to your identity documents. If you need to correct a verified detail due to an error, contact axie88 support with supporting documentation.

axie88 supports a wide range of Philippine payment methods for both deposits and withdrawals. These include GCash, Maya (PayMaya), BPI, BDO, Metrobank, and other major local banks and e-wallets. For a full and up-to-date list of accepted payment channels, visit the Payment page.

The minimum deposit at axie88 varies by payment method. For GCash and Maya, the minimum deposit is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher. Check the axie88 cashier section for the exact minimum and maximum deposit limits for your preferred payment method.

Withdrawal processing times at axie88 depend on your chosen payment method. GCash and Maya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, and Metrobank may take up to 1 business day. All withdrawals are subject to a standard verification check before processing. Make sure your account is fully verified to avoid delays.

axie88 does not charge fees on standard deposits. For withdrawals, axie88 aims to process transactions free of platform-side charges, though your bank or e-wallet provider (GCash, Maya, BPI, etc.) may apply their own transaction fees. Always check with your payment provider for any applicable charges on their end. axie88 will clearly display any applicable fees in the cashier before you confirm a transaction.

Most deposits are credited instantly. If your deposit hasn't appeared after 15 minutes, first check that the transaction was successfully completed on your GCash, Maya, or bank app. If the funds were deducted from your payment account but haven't appeared in axie88, contact our support team at [email protected] with your transaction reference number and a screenshot of the payment confirmation. Our team will investigate and resolve the issue promptly.

For security and anti-money laundering compliance, axie88 generally requires withdrawals to be made to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — contact axie88 support to go through the necessary verification steps before the withdrawal can be processed.

axie88 offers a diverse game library designed for Filipino players. The platform includes online slots from top providers, bingo rooms with multiple variants, fishing games (a hugely popular category in the Philippines), live casino tables with real dealers, and more. Visit the axie88 Casino, Slot, Bingo, and Fishing Expert pages to explore the full game selection.

Yes. axie88 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit the axie88 website on your phone, log in, and enjoy the full game library on the go. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, axie88 is accessible wherever you have a stable internet connection.

axie88 uses games powered by certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published RTP (Return to Player) percentages. axie88 is committed to transparent, fair gaming for every Filipino player on the platform.

RTP stands for Return to Player — it's the percentage of total wagered money that a game is designed to pay back to players over a large number of spins or rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over time. RTP is a long-term statistical average, not a guarantee for individual sessions. axie88 displays RTP information for its games so you can make informed choices about which games to play.

axie88 offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — check the axie88 promotions page after logging in for the latest offers. Welcome bonuses typically come with wagering requirements that must be met before winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. axie88 rewards loyal players through a VIP programme designed for high-rollers and regular players alike. As you play, you accumulate points that unlock higher VIP tiers — each with better perks including higher withdrawal limits, personalised bonuses, dedicated account managers, and exclusive promotions. Log in to your axie88 account to check your current VIP status and see what rewards are available to you.

The minimum age to play at axie88 is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as set by PAGCOR (Philippine Amusement and Gaming Corporation). axie88 strictly enforces this requirement through mandatory identity and age verification for all players. Any account found to belong to a player under 21 will be immediately closed.

Log in to your axie88 account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling period to protect you from impulsive decisions. For more information, visit the Responsible Gaming page.

If you feel your gambling is becoming a problem, axie88 offers a self-exclusion tool that closes your account for a minimum of 6 months, up to a permanent exclusion. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact axie88 support directly at [email protected]. Once activated, axie88 will block your access and remove you from all marketing communications. For additional support resources, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available across the Philippines. PAGCOR operates a responsible gaming programme with player support resources. Gamblers Anonymous has active chapters in Metro Manila, Cebu, and Davao. The Department of Health's National Mental Health Crisis Hotline also provides free, confidential support. axie88's own support team is available 24/7 to help you activate any responsible gaming tool on your account. Visit our Responsible Gaming page for a full list of resources.

Yes. axie88 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. For full details on how axie88 collects, uses, and protects your data, please read our Privacy Policy.

To keep your axie88 account safe, use a strong and unique password that you don't use on other sites. Enable two-factor authentication (2FA) if available. Never share your login credentials with anyone — axie88 staff will never ask for your password. Be cautious of phishing attempts: always access axie88 through the official website URL. If you suspect unauthorised access to your account, change your password immediately and contact axie88 support.

If you notice any transactions, logins, or changes to your axie88 account that you did not authorise, act immediately: change your password, then contact axie88 support at [email protected] with details of the suspicious activity. Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the issue is resolved.